Privacy policy and cookies

The following definitions are used in the privacy policy of Stichting Omroep Muziek:

  • SOM: Stichting Omroep Muziek, established at Heuvellaan 33, 1217 JL in Hilversum and registered with the Chamber of Commerce under number 41194669;
  • Website: the website and the Radio Philharmonic Orchestra and the Netherlands Radio Choir websites that fall under this. For the Muziekcentrum van de Omroep and Muziekschatten, both also part of SOM, the privacy statement can be found at the relevant website.

This privacy policy describes how we, as the responsible party, use your personal data. We collect and store the following data from you:
A - First and last names;
B - (E-mail) addresses;
C - Telephone numbers;
D - Bank details;
E - Products or services purchased by you.

(A)-(C) are collectively referred to as "contact details"; (D) as "payment details". (A)-(E) are collectively referred to as 'your personal data'.

We handle this data in accordance with the requirements of the General Data Protection Regulation (AVG). Your data will only be obtained with your consent. In this privacy statement, we inform you of the purpose of collecting your data, how long it will be stored and what your rights are. By using our website(s), you indicate your acceptance of the privacy policy.

Use of your personal data by SOM
We collect:

  • Your contact details when you register on our website;
  • Your payment details when you make a financial transaction for the benefit of SOM, for example buying tickets for a concert in the Muziekcentrum van de Omroep or performing a contract (service e-mails, sheet music downloads).
  • If you send us e-mails or other messages, we may keep them. In certain situations, we may request additional personal data in order to better answer your question. This data will not be combined with other personal data we hold.
  • All data obtained by us is stored on SOM's secure servers.

Use of your personal data by third parties
In the following cases, your personal data may be shared with third parties:

  • If you visit another site via our website and/or proceed to registration or a financial transaction with an involved external partner, service provider or (co-)organiser. This may be the case with events and actions both in and outside the Netherlands Radio Music Centre. We make agreements with third parties to ensure optimum security and confidentiality of your personal data. For the privacy statement of a third party involved, we refer you to the statement on the website of that party.
  • If SOM is obliged by law to pass on personal data to the competent authorities.

SOM and any third parties need your personal data to perform a contract or order tickets by name and to enable data analyses or customer satisfaction surveys. Your contact details are also used to send you newsletters or other information if you so wish.

Together with the external parties involved, SOM is co-responsible for the processing of personal data of concertgoers of the Radio 4 broadcast series in Utrecht (TivoliVredenburg, Jacobikerk) and Amsterdam (The Royal Concertgebouw) and for concerts under the auspices of SOM at these locations or elsewhere. For concerts in the Muziekcentrum van de Omroep (MCO), SOM is the data controller, unless a third party (usually the renter of a location in the MCO) is the organiser of the event and SOM only acts as processor of personal data.

If you object to the way your personal data is used, you can contact SOM or the third party involved, if applicable. See also below under 'Your rights'.

SOM makes use of cookies. We use them to ensure that certain parts of the website work properly (functional cookies) and to measure visits to our website (analysis cookies). This information gives us insight into the preferences of our users and allows us to better tune our content to their needs. We also use cookies for remarketing. If you have shown interest in a particular part of our website, this technique allows us to offer relevant information on external websites (including Facebook and Google). We display this based on an analysis of your previous click behaviour, using the remarketing cookie. This happens completely anonymously. No privacy-related data is ever stored and no usage profiles are linked to it. Read more about remarketing here.

SOM does not collect or use the information for purposes other than those described in this privacy policy unless you have given your prior consent.

Disabling cookies
Most browsers are initially set up to accept cookies. If you do not want us to use cookies, you can disable them in the settings of your internet browser (search with 'help' if the menu does not give clear indications). You can also have cookies deleted automatically when you leave the website, or set your browser so that cookies are not placed at all. You can only do this yourself, as the cookies are only stored on your computer. You will have to repeat the process for each device (phone, tablet, PC). If you disable cookies, some parts of our site may not function properly.

Sharing pages and information via social media
You can share pages and information from the SOM websites via Facebook, Twitter and Instagram, among others. They use cookies for this purpose. The information obtained in this way is stored on their servers. SOM has no influence on what social media do with the information they collect via cookies. You can find more about this in their privacy statements.

Your rights: modification or deletion of personal data
You have the right to access, correct, supplement, delete and block your personal data, in accordance with the provisions of the General Data Protection Regulation. If you wish to exercise one of these rights, or if you have any questions about this privacy policy, you can reach SOM via the contact details on our website.

You can unsubscribe from the newsletter via the newsletter module on our website.

Storage period
SOM stores personal data of you as a concert visitor of the broadcast series and own series in the MCO for a maximum of four concert seasons. After that, the data will be anonymised.

Your payment data will only be used once by SOM to process your desired payment. Once your payment has been processed, SOM will delete your payment details.

SOM has taken appropriate technical and organizational measures to secure your personal data against loss, misuse, unauthorized access and unlawful processing. The personal data is stored in a secure https environment with an SSL certificate.

Changes to the privacy policy
SOM reserves the right to amend this privacy policy. Each amendment will be announced on these pages. SOM therefore advises you to check these pages regularly to see whether any changes have been made. The current privacy policy is updated on 16 February 2021.


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